Yugan Builds (“Yugan Builds”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, place an order, contact us or otherwise interact with our Services.

This Privacy Policy is intended to comply with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time.

1. Who We Are

Trading name: Yugan Builds

Legal business name: Yugan Builds

Business registration number: 202603060846

Business address: No.28, Jalan MR 1/10, Taman M-Residensi 1, 48020 Rawang, Selangor

Email: hello@yuganbuilds.com

Telephone: +60105071029

Website: www.yuganbuilds.com

For the purposes of applicable data protection laws, Yugan Builds is responsible for the personal data we collect and process in connection with our business activities.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery address

• Order details

• Product preferences and enquiries

• Information provided when contacting customer support

• Information provided through reviews, photographs, videos or feedback

• Payment transaction information

• IP address

• Browser and device information

• Operating system

• Pages visited

• Referring pages

• Date and time of visits

• Cookie and similar technology information

3. How We Collect Your Personal Data

We may collect personal data when you:

• Visit or interact with our website

• Place an order

• Provide information during checkout

• Contact us

• Subscribe to marketing communications

• Submit reviews or feedback

• Participate in promotions or surveys

• Otherwise voluntarily provide information

Some information may also be provided to us by third-party service providers involved in operating our website, processing payments, fulfilling orders or delivering products.

4. Why We Use Your Personal Data

We may process your personal data to:

• Process and fulfil orders

• Arrange delivery

• Communicate with you about orders

• Provide customer support

• Process refunds, returns, exchanges or cancellations

• Respond to enquiries

• Improve our website and Services

• Detect and prevent fraud or unauthorised activity

• Maintain system security

• Keep business records

• Comply with legal obligations

• Manage complaints and disputes

• Conduct analytics

• Improve products and customer experience

• Send marketing communications where permitted by law

5. Order and Delivery Information

When you purchase from us, we process information necessary to fulfil your order, including your name, contact number, email address, delivery address and order information.

Relevant information may be provided to courier and logistics providers so your order can be delivered.

6. Payment Providers

Payments may be processed through third-party payment providers available through our Shopify checkout.

Payment providers may process information necessary to authorise payments, prevent fraud, process refunds and comply with legal requirements.

Where payment processing is handled by a third-party provider, we generally do not receive or store your complete payment card number or security code.

7. Shopify

Our online store and checkout are powered by Shopify.

Shopify may process personal data in connection with providing checkout, order processing, security, hosting and related functionality.

8. Website Hosting and Framer

Parts of our website may be designed, hosted or delivered using third-party website technology providers, including Framer.

These providers may process technical information such as IP addresses, device information, browser information and website usage information.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to:

• Keep the website functioning

• Remember preferences

• Maintain shopping and checkout functionality

• Understand website traffic

• Improve website performance

• Measure marketing effectiveness

• Provide relevant website features

• Help protect our website against fraud and abuse

Some cookies may be placed by third-party service providers.

10. Marketing Communications

Where permitted by law, we may send information about products, promotions, launches or other updates.

Where consent is required, we will obtain the necessary consent.

You may unsubscribe from marketing emails using the unsubscribe option included in the relevant communication or by contacting hello@yuganbuilds.com.

11. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

• Shopify and related technology providers

• Payment processors

• Courier and delivery companies

• Website hosting and infrastructure providers

• Analytics and performance providers

• Customer support providers

• Fraud prevention and security providers

• Professional advisers

• Government authorities or regulators where required or permitted by law

• Other service providers assisting our business

We do not sell your personal data as a business practice.

12. Cross-Border Transfers

Some service providers may process personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take steps required by applicable Malaysian data protection laws and regulatory requirements.

13. Protection of Personal Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, misuse, alteration, loss or destruction.

No method of transmitting or storing information over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

14. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it in accordance with applicable requirements.

15. Accuracy of Personal Data

We take reasonable steps to keep personal data accurate, complete and up to date where appropriate.

You may contact us if you believe information we hold about you is inaccurate.

16. Your Rights

Subject to applicable law, you may have rights including the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate personal data

• Request information about how your personal data is processed

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing where applicable

• Request deletion where permitted by law

• Exercise other rights available under Malaysian data protection laws

17. How to Exercise Your Rights

To make a request regarding your personal data:

Email: hello@yuganbuilds.com

Telephone: +60105071029

We may request reasonable information to verify your identity before processing a request.

18. Children

Our Services are not specifically directed at children.

We do not knowingly seek to collect personal data from children for purposes that are not permitted by law.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, Services or applicable legal requirements.

The latest version will be published on this page together with the date it was last updated.

21. Contact Us

Yugan Builds

Email: hello@yuganbuilds.com

Telephone: +60105071029

Business address: No.28, Jalan MR 1/10, Taman M-Residensi 1, 48020 Rawang, Selangor